Refund policy
Refund Policy
Overview
At Chewly’s, our top priority is delivering fresh, safe, and high-quality products that you can trust. Because our gummies are perishable food items, all sales are final. We do not accept returns or exchanges for reasons related to taste preference or general dissatisfaction. This policy ensures the highest standards of food safety and product integrity for all of our customers.
When We’ll Make It Right
We understand that issues can occasionally happen, and we’re committed to fairness and customer satisfaction. If you experience any of the following, please contact us right away:
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You received the wrong product.
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Your order arrived damaged.
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There was an issue with the quality of the product upon delivery.
In these rare cases, we will work with you to replace the product or, when necessary, provide a refund.
Timeframe
Please reach out to us within 7 days of delivery if there is a problem with your order. This helps us address the issue quickly and ensure your satisfaction.
Refund & Replacement Process
To initiate a refund or replacement request, please use the Contact Form on our website. Provide the following information so we can review your claim:
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A description of the issue.
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Photos of the product (and packaging, if damaged).
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Your order number.
Depending on the situation, we may ask you to return the defective product for inspection so we can improve future batches. If a refund is approved, it will be issued to your original payment method. Please note it may take up to 10–15 business days for your bank or card company to process the refund.
Final Sale Items
All Chewly’s products are final sale except in cases of damage, incorrect shipments, or verified product defects.
Contact for Queries
For any questions or concerns about your order or this refund policy, please use the Contact Form on our site and our team will get back to you promptly.
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